Privacy

Last Updated: August 18, 2025

Introduction

Welcome to Convoke. This Privacy Policy explains how Convoke Holdings, Inc. ("we," "us," or "our") collects, uses, discloses, and protects your information when you use our website, https://www.convoke.bio/ (the "Service"). It also describes your privacy rights and how the law protects you.

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Table of Contents

1. Definitions

Account: A unique account created for you to access our Service or parts of our Service.
Company: Refers to Convoke Holdings, Inc., 3157 Hanover St, Palo Alto, CA 94304.
Cookies: Small files placed on your device by a website that store details of your browsing history and other data.
Country: Refers to the United States.
Device: Any device that can access the Service, such as a computer, cellphone, or digital tablet.
Personal Data: Any information that relates to an identified or identifiable individual.
Service Provider: Any natural or legal person who processes data on behalf of the Company, such as third-party companies employed to facilitate or analyze the Service.
Usage Data: Data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (e.g., the duration of a page visit).
You: The individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service.

2. Information We Collect and How We Collect It

We collect several different types of information for various purposes to provide and improve our Service to you.

A. Information You Provide to Us

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This may include, but is not limited to:

Contact Information: First name, last name, and email address.
Account Information: Username, password, and other registration details.
Communications: Information you provide when you contact us with questions, feedback, or otherwise correspond with us.

B. Information We Collect Automatically (Usage Data)

When you use the Service, we automatically collect certain information about your visit, use, and interactions. This Usage Data may include:

Device and Connection Information: Your Device's Internet Protocol (IP) address, browser type, browser version, operating system, and unique device identifiers.
Usage Information: The pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.

C. Tracking Technologies and Cookies

We use Cookies and similar tracking technologies (like web beacons, tags, and scripts) to track activity on our Service and store certain information.

Cookies or Browser Cookies: A small file placed on your Device. You can instruct your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if you do not accept Cookies, you may not be able to use some parts of our Service.
Web Beacons: Small electronic files (also referred to as clear gifs or pixel tags) that permit us, for example, to count users who have visited certain pages or opened an email and for other related website statistics.

We use both Session Cookies (which are deleted when you close your browser) and Persistent Cookies (which remain on your device) for purposes including:

Essential Cookies: To authenticate users and prevent fraudulent use.
Functionality Cookies: To remember choices you make (e.g., login details, language preference) to provide a more personal experience.
Analytics and Performance Cookies: To recognize and count the number of visitors and to see how visitors move around our Service.

3. How We Use Your Personal Data

We may use Personal Data for the following purposes:

To provide and maintain our Service, including monitoring its usage.
To manage your Account and registration as a user.
For the performance of a contract with you.
To contact you by email, telephone, SMS, or other electronic means regarding updates, products, or services.
To provide you with news, special offers, and general information about our goods and services, unless you have opted out.
To manage your requests and respond to your inquiries.
For business transfers, such as a merger, sale of assets, or acquisition.
For other purposes, such as data analysis, identifying usage trends, and improving our Service, products, and marketing.

4. How We Share Your Personal Data

We may share your personal information in the following situations:

With Service Providers: To monitor and analyze the use of our Service, perform services on our behalf, or to contact you.
For Business Transfers: In connection with any merger, sale of Company assets, financing, or acquisition of all or a portion of our business.
With Your Consent: For any other purpose with your explicit consent.
With Affiliates: With our parent company, subsidiaries, or other companies under common control, who will be required to honor this Privacy Policy.

5. Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will also retain Usage Data for internal analysis, generally for a shorter period, except when this data is used to strengthen security, improve functionality, or we are legally obligated to retain it for longer periods.

6. Transfer of Your Personal Data

Your information, including Personal Data, is processed at our operating offices and may be transferred to and maintained on computers located outside of your state or country where data protection laws may differ. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

7. Security of Your Personal Data

The security of your Personal Data is important to us. While we strive to use commercially acceptable means to protect your Personal Data (such as encryption and access controls), we cannot guarantee its absolute security. No method of transmission over the Internet or electronic storage is 100% secure.

8. Your Privacy Rights and Choices

You have certain choices available to you when it comes to your information.

Access, Update, or Delete Your Information: If you have an Account, you may be able to review, update, or delete certain personal information in your account settings. You can also contact us directly to request this.
Cookies: You may set your browser to refuse cookies or to alert you when cookies are being sent.
Marketing Communications: You may opt-out of receiving promotional communications from us by using the "unsubscribe" link within each email.

9. Your California Privacy Rights (CCPA)

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

Right to Know/Access: You have the right to request information about the categories and specific pieces of personal information we have collected about you, as well as the sources of that information, the purpose for collecting it, and the categories of third parties with whom we share it.
Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions.
Right to Correct: You have the right to request the correction of inaccurate personal information.
Right to Opt-Out of Sale/Sharing: We do not "sell" your personal information in the traditional sense. However, the use of certain analytics or advertising cookies may be considered a "sale" or "sharing" under California law. You have the right to opt-out of this activity.
Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.
Shine the Light: California's "Shine the Light" law (Civil Code Section § 1798.83) permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes.

How to Exercise Your Rights: To exercise any of these rights, please contact us at contact@convoke.bio. We will need to verify your identity before processing your request.

"Do Not Track" Policy as Required by California Online Privacy Protection Act (CalOPPA)

Our Service does not respond to Do Not Track (DNT) signals.

10. Children's Privacy

Our Service is not directed to anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from anyone under 13 without parental consent, we will take steps to remove that information.

Under the CCPA, we do not knowingly collect or "sell"/"share" the personal information of minors under 16 years of age.

11. Links to Other Websites

Our Service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that site. We strongly advise you to review the Privacy Policy of every site you visit, as we have no control over and assume no responsibility for their content or practices.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. We may also notify you via email or through a prominent notice on our Service. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy, you can contact us: